BUSINESS SOLUTIONS FOR MANAGERS
Marketing isn't just advertising. What's happening on the inside of your business will greatly impact your level of success. Let us help you reach your full potential.
Staff Training and Procedure Manuals. Implementation of systems and training will result in excellent customer service, help create a company culture, and reduce staff turnover. Employees perform better and are happier when they have a clear understanding of expectations and procedures. Consistent service standards become part of your brand and are valued by clients. After completing the business review and branding process, we devise training customized to your unique business environment, complete with a manual. Sample topics for a spa include: reservations and up-selling, consultation and prescription (no pressure sales for therapists), service protocols, product education, and dissatisfaction resolution.
Interior Design and Space Utilization. This includes a visit to your business to review all interior spaces with consideration to providing the best customer experience, as well as the most effective space utilization for profit and work flow. Is your brand present in your interior stylings? Do clients enjoy a smooth transition during their visit? Do staff have the space they need to do their jobs efficiently, and is it organized well?
Retail. Does your service business have a retail area set up and is it profitable? Retail areas, whether small or large, complement the client service experience, and are a great opportunity for revenue. We will evaluate your current retail situation, help you select retail products that fit with your brand and your client profile, and provide you with POS tools and promotion ideas. Next step, how to sell your products online.
